Privacy Policy
Last updated: 30/04.2026
Mega Strings (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal data when you use our website megastrings.co.uk.
This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
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1. Who we are
Mega Strings is an online retailer of guitar strings and musical accessories in the United Kingdom.
If you have any questions about this Privacy Policy or your data, you can contact us at:
Email: [email protected]
Website: https://megastrings.co.uk
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2. What personal data we collect
We may collect and process the following information:
Name
Email address
Billing and delivery address
Phone number
Order details and purchase history
Payment information (processed securely via third-party providers; we do not store full card details)
IP address and device information
Website usage data (via cookies and analytics tools)
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3. How we use your data
We use your personal data to:
Process and deliver your orders
Provide customer support
Send order confirmations and updates
Handle returns and refunds
Improve our website and services
Prevent fraud and ensure website security
Comply with legal obligations
We will never sell your personal data.
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4. Legal basis for processing
We process your data under the following legal bases:
Contract – to fulfil your order
Legal obligation – to comply with tax and accounting laws
Legitimate interest – to improve services and prevent fraud
Consent – for marketing emails (if you opt in)
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5. Cookies
Our website uses cookies to:
Improve website functionality
Analyse website traffic
Enhance user experience
You can disable cookies in your browser settings at any time.
For more information, see our Cookie Policy (if applicable).
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6. Sharing your data
We may share your data with trusted third parties, including:
Payment processors (e.g. Stripe, PayPal)
Delivery companies (e.g. Royal Mail, courier services)
Website hosting and analytics providers
These providers only process your data on our instructions and are required to keep it secure.
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7. Data storage and security
We take appropriate security measures to protect your data from loss, misuse, or unauthorised access.
Your personal data is stored securely and only retained for as long as necessary to fulfil the purposes outlined in this policy.
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8. Your rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to processing
Request data portability
Withdraw consent at any time (where applicable)
To exercise any of these rights, contact us at [email protected].
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9. How long we keep your data
We keep personal data only for as long as necessary, including:
Order data: typically 6 years (for tax/legal requirements)
Marketing data: until you unsubscribe or withdraw consent
Website analytics: up to 26 months (depending on provider settings)
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10. Third-party links
Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.
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11. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
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12. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Email: [email protected]
Website: https://megastrings.co.uk
